COVID-19 continues to grow at a steady pace, with a significant number of cases across the US. Our PHH leadership teams have been working swiftly to put appropriate protocols in place and maintain a transparent and regular flow of information. We recognize the current situation is causing anxiety for many people, but your health and safety is our top priority. We’re taking preventative steps by washing and sterilizing our hands nonstop, we are limiting travel and keeping distance from public venues and large groups of people. If we have meetings on the calendar or opportunities to conduct business, we are shifting to phone calls instead of face-to-face meetings as much as possible.

In the field, our nurses take the utmost care to support efforts to mitigate the spread of the virus and ensure the safety of everyone around them. We are constantly monitoring the CDC, CMS, HHSC, and Federal, State and local agencies. We are also providing wellness checks to our clients and patients. We will continue to host phone calls with updates and send out messages with latest developments and plans of action.

For the time being, we do not anticipate significant interruptions to our day-to-day operations, however, with school closures we should be prepared for disruptions to our day-to-day lives. We can also expect some disruptions as new actions are taken. Still, for the majority of our communities and offices, the greatest risk we face is not the virus itself but rather the disorder that can come from overreactions and unnecessary panic. It is important for us all to remain calm, listen to experts, and follow the science to make informed, measured decisions. There are several measures we can all take to be prepared.

Protect Yourself:

• Wash your hands frequently, use hand sanitizer when soap and water aren’t available, and avoid touching your face. This is the number one thing you can do to protect yourself.

• Stay at least 6 feet away from people with respiratory symptoms such as coughing or sneezing.

• When coughing and sneezing, cover your mouth and nose with a flexed elbow or tissue, then throw the tissue away immediately and wash your hands.

• Monitor your health, and if you feel ill, stay home and contact your regular medical professional.

• Be vigilant online. Malicious Coronavirus emails are circulating. Stop and think before you click.

• Limit air travel and move meetings to Zoom, where possible.

• If you have a company-issued phone, tablet or laptop, take it home with you every day. This will enable work to continue in the event we need to close a location.

We are assessing the status of each work location daily using science-based, case-by-case risk assessments and taking into account guidance from local government and health officials.

Over the past 24 hours, we have also received several questions about the travel and meeting limitations

• Air travel that is not operationally essential and/or is not time sensitive should be canceled until further notice.

• Traveling to and participating in meetings larger than 10 people – both internal and external – should also be canceled until further notice.

And as always, if you are feeling ill, stay home and contact your healthcare provider.

For more facts about the COVID-19 Virus:

• Visit the Centers for Disease Control website

• Visit the World Health Organization website

If you have any questions, please do not hesitate to reach out to me or anyone else on our team.

Thank You,

Thomas Wheat, CEO